Shipping policy

Delivery methods

In Poland, we offer two InPost delivery methods: delivery to a parcel locker or pickup point for PLN 16, and courier delivery to your address for PLN 21. Both delivery methods within Poland are free for orders of PLN 500 or more. Delivery usually takes 2–5 business days from dispatch. Delivery costs and availability are shown before you place your order.

Choosing a parcel locker or pickup point

For delivery to an InPost parcel locker or pickup point, choose your point on the map in the cart before proceeding to checkout. The point code and address are saved with your order — you do not need to send them in a separate email. At checkout, select pickup-point delivery and the same destination country. Check the order summary before paying. If the selected point is unavailable or any details need clarification, we will contact you before dispatch to agree on an available pickup point.

Tracking your shipment

Once your order has been dispatched, we will send you a tracking number so that you can track the shipment online.

Incorrect address or uncollected shipment

Please check your address details carefully before placing your order. The store is not responsible for delays or non-delivery resulting from incorrect information supplied by the customer or failure to collect the shipment. In such cases, the customer may be charged the cost of reshipping.

Delivery problems

If a shipment is delayed, damaged or lost, please contact the store. We will help resolve the issue with the carrier and, where necessary, help file a complaint.

International delivery

For other countries in the European Union, we offer InPost delivery to a pickup point for PLN 65. If you select another currency, the corresponding delivery price will be shown at checkout. Delivery times depend on the destination country. We do not currently ship outside the European Union.